Privacy request

Delete your Zolenta account

You can request deletion of your Zolenta account and associated personal data from inside the Zolenta app or by contacting our privacy team.

Request deletion in the app

  1. Open Zolenta and sign in to your customer account.
  2. Open Profile.
  3. Select Request account deletion.
  4. Review the explanation and submit the request.

Request deletion on the web

Email zolentainternational@gmail.com with the subject Zolenta account deletion request. Include the name and mobile number registered to the account. Never send your OTP, password, payment card details, or identification document by email. We will contact you using an appropriate method if identity verification is required.

Email a deletion request

What happens next

We review the request, verify the account owner where necessary, and delete or anonymise personal data that is no longer required. Some booking, payment, security, fraud-prevention, tax, legal-claim, or regulatory records may be retained for the applicable legal period. When deletion is not immediately possible, access is restricted and the retained data is minimised.

Read the full Zolenta Privacy Policy.