Cancellation & Refund Policy, Privacy Policy and Terms & Conditions

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Business information

Registered business address is not displayed publicly on this website at this stage. Customers can contact support for booking-related assistance.

Section 1

Cancellation & Refund Policy

Zolenta International provides at-home beauty and salon services through confirmed appointment slots. This policy explains cancellations, rescheduling, failed visits and refunds.

1. Booking confirmation

A booking is treated as confirmed only after Zolenta confirms the slot, serviceability and booking details. Where advance payment or a payment link is required, the booking may remain pending until payment is received.

2. Cancellation before beautician travel starts

Customers may generally cancel before the assigned beautician starts travel to the customer location without a service cancellation penalty. Any payment gateway charges, bank charges or non-refundable third-party charges may be deducted if applicable.

3. Cancellation after beautician travel starts

If the customer cancels after the beautician has started travel, a cancellation fee of ₹49 may be charged or deducted from the refundable amount.

4. Customer no-show or unavailable customer

If the beautician reaches the location and the customer is unavailable, unreachable, refuses the service without valid reason or significantly delays the appointment, Zolenta may treat the booking as a customer-caused cancellation. In such cases, travel/cancellation charges may apply.

5. Rescheduling

Rescheduling is subject to beautician availability, serviceability and operational feasibility. Zolenta may not be able to guarantee the same beautician, same time or same service package for a rescheduled booking.

6. Cancellation by Zolenta

Zolenta may cancel or reschedule a booking due to beautician unavailability, safety concerns, incorrect address, operational issues, weather, customer conduct, force majeure events or any other reasonable cause. If Zolenta cancels a paid booking and the customer does not accept a rescheduled slot, eligible amounts will generally be refunded.

7. Refund eligibility

Refund eligibility depends on the booking stage, payment status, service status, travel status and reason for cancellation. Refunds may be reduced or declined if the customer has already received the service, caused cancellation, provided incorrect information, or if a product/service cost has already been incurred.

8. Refund timeline

Approved refunds are generally processed within 5–7 working days after approval. Actual credit time may vary depending on banks, payment gateways, UPI systems, wallets or card issuers.

9. Mode of refund

Refunds are generally issued to the original payment method unless Zolenta determines another reasonable method in a specific case.

10. Service quality complaints

If a customer raises a genuine service issue, Zolenta may review the matter and, at its discretion, offer a suitable resolution such as correction, partial refund, reservice, discount, service credit or other reasonable remedy.

11. Minimum order value

Zolenta currently applies a minimum order value of ₹399 for home service bookings, unless a specific offer or exception is confirmed by Zolenta.

Section 2

Privacy Policy

https://zolenta.beauty/ is owned and operated by Zolenta International, a sole proprietorship managed by Mannat Bairagi.

This Privacy Policy explains how Zolenta International collects, uses, shares and safeguards customer information when customers interact with Zolenta through the website, app, WhatsApp, phone, email, payment links or service bookings.

1. Information we collect

• Name, phone number and email address
• Address, locality, service location and appointment details
• Selected services, booking preferences, slot details and order history
• Payment status, transaction references and payment link details
• Customer support messages, complaints, feedback and service notes
• Location details where the customer chooses to share them through the app or browser
• Basic technical, device, browser or app data for security and troubleshooting
• Beauty preferences, allergies, sensitivities or service-related information voluntarily shared by the customer

2. How we use information

• To confirm, manage and complete bookings
• To assign beauticians and coordinate service delivery
• To send booking updates, reminders, support responses and payment links
• To process payments, refunds, cancellations and customer requests
• To improve services, safety, customer experience and operational quality
• To prevent fraud, misuse, disputes and unauthorised activity
• To comply with legal, tax, regulatory or law-enforcement requirements

3. Sharing of information

Zolenta may share limited customer information with assigned beauticians, employees, technology vendors, payment service providers, communication tools, hosting providers, analytics tools, advisors and authorities only where reasonably necessary for service delivery, payment processing, compliance, safety, support or legitimate business purposes.

4. Payments

Payments may be processed through third-party payment providers such as Razorpay or other authorised platforms. Zolenta does not intend to store full sensitive card credentials on its own systems.

5. Security

Zolenta takes reasonable steps to protect customer information against unauthorised access, misuse, alteration, disclosure or destruction. However, no digital system can be guaranteed to be completely secure.

6. Data retention

Zolenta may retain data for as long as reasonably necessary for bookings, support, legal compliance, accounting, fraud prevention, analytics, customer history and dispute resolution.

7. Customer choices

Customers may request correction of basic personal information or raise privacy concerns by contacting zolentainternational@gmail.com. Some requests may be limited where data is required for active bookings, compliance, accounting or dispute handling.

8. Third-party services

Zolenta may use third-party services for maps, payments, hosting, communication, analytics or support. Their own privacy policies may apply to their processing of information.

9. Updates

Zolenta may update this Privacy Policy from time to time. The updated version will become effective when published on this website.

Section 3

Terms & Conditions

These Terms & Conditions govern customer use of Zolenta’s website, app, booking channels, payment links, customer support and at-home beauty services.

1. Acceptance of terms

By browsing, booking, paying for or using Zolenta services, the customer agrees to these Terms & Conditions, the Cancellation & Refund Policy and the Privacy Policy.

2. Nature of services

Zolenta International provides at-home beauty and salon services under the brand name Zolenta. Services are currently focused on Kidwai Nagar, New Delhi.

3. Customer information

Customers must provide accurate name, phone number, address, service requirements, access instructions and any relevant health/allergy/sensitivity information. Incorrect or incomplete details may lead to cancellation or delay.

4. Slot availability

All bookings are subject to beautician availability, serviceability, operational feasibility, customer location, safety conditions and payment status. A requested time does not become final until confirmed by Zolenta.

5. Pricing and payment

Prices displayed on the website are examples unless specifically confirmed for a booking. Final charges may depend on services selected, products, add-ons, offers, taxes, payment charges and location conditions. Payment may be collected through secure payment links or other approved methods.

6. Minimum order

Zolenta currently applies a minimum order value of ₹399 for home service bookings unless specifically waived or modified by Zolenta.

7. Customer responsibilities

• Provide a safe, clean and suitable location for service delivery
• Be available at the confirmed time and address
• Disclose allergies, sensitivities or relevant health concerns before service
• Treat beauticians and Zolenta representatives respectfully
• Not misuse, threaten, harass or endanger service professionals

8. Right to refuse service

Zolenta or the assigned beautician may refuse, pause or stop a service where there are safety risks, abusive behaviour, inappropriate conduct, payment issues, incorrect booking details or unsuitable service conditions.

9. Service results

Beauty service outcomes can vary between customers based on skin type, hair type, previous treatments, home conditions and personal expectations. Zolenta aims to provide reasonable professional care but does not guarantee a specific cosmetic result.

10. Intellectual property

The Zolenta name, logo, website content, graphics, service descriptions, design and branding materials are owned by or licensed to Zolenta International and may not be copied or used without permission.

11. Offers and promotions

Launch offers, discounts or promotional prices may be modified, withdrawn or restricted at any time, subject to the terms of the relevant offer.

12. Limitation of liability

To the maximum extent permitted by law, Zolenta will not be liable for indirect, incidental, special or consequential losses. Zolenta’s aggregate liability for a booking will ordinarily not exceed the amount paid for that booking, unless a higher liability is required under applicable law.

13. Force majeure

Zolenta is not responsible for delays or failures caused by events beyond reasonable control, including severe weather, transport disruption, illness, natural events, strikes, network failures, government restrictions or similar events.

14. Governing law and jurisdiction

These policies and terms are governed by Indian law. Disputes shall be subject to the jurisdiction of courts at New Delhi.

15. Changes to terms

Zolenta may update these terms at any time by publishing a revised version on this website.

Support

Support and escalation

For booking support, cancellations, refunds, payment queries or privacy-related concerns, contact:

• Business name: Zolenta International
• Phone / WhatsApp: +91 95824 67717
• Email: zolentainternational@gmail.com
• Service area: Kidwai Nagar, New Delhi